Tenant damage to investment property.

Is It Covered? – Tenant Damage

By BreAnn Stephenson

Welcome to the first installment of our “Is It Covered?” series. For a fuller introduction of the series, read HERE. We hope these quick reads will help you increase your understanding of your insurance coverage, clear up confusion and avoid preventable losses!

So, what’s the confusion?

Many assume that ANY kind of damage done by a tenant will be covered. This is simply not the case. Though coverages vary across the globe, certain types of damage done by tenants are excluded in standard policies within the U.S. marketplace.

What type of damage is excluded?

There are two main types of tenant damage that are excluded: Intentional Damage and Wear-and-Tear

Intentional Tenant Damage - 3-14-17
Intentional Damage done by tenants.

An example of Intentional Damage would be a tenant purposefully causing harm to your property during the eviction process or shortly thereafter; it is usually a sudden, one-time event. This could include damage like: broken doors, missing appliances, spray-painted walls, smashed mirrors, and a host of other nasty surprises. Damage like this is reimbursed through the security deposit or through a civil suit.

Wear and Tear damage done by tenant.
Wear-and-tear on carpet.

Wear-and-Tear can look severe in some cases, but is caused by the daily stresses of living over time. For example: broken blinds, marks on walls, worn/stained carpet, nail holes, scratched up hardwoods, damaged bath fixtures, and the like. This damage is also addressed through the security deposit. Some types of wear may be reserved to your cost of doing business, but it is up to you to decide which items would constitute “normal maintenance” versus those items for which the tenant will be held responsible. Check your local laws and ordinances regarding security deposits too.

What both of these types of damage are NOT: They are NOT Vandalism. They are NOT Theft.

Surely you don’t mean that all damage caused by tenants is excluded?

There is accidental tenant damage that is covered by most property policies. Unfortunately both common and preventable, an accidental kitchen fire caused by inattentive cooking would generally be covered, for example. If your policy includes Water Damage, there may also be coverage for water discharge, like when the tenant’s child sends their stuffed fish for a swim in the “local bowl.” It is THE happening hangout for all stuffed animals, you know.

So what does the super lawyer-y-speak version of this exclusion look like in my policy?

Sample policy language may look similar to this:

“Intentional damage caused by tenants, including, but not limited to malicious destruction before and during occupancy, or within 10 days of eviction or vacancy is excluded.”

*As insurance policies may vary, please check your own policy for language specific to your covered property.

How much can this type of damage cost me?

The potential loss varies based on the time and resources needed to repair the damage to get a unit rent-ready again. Based on claims data, we’ve easily seen damage amounts equal anywhere from $5,000 to $30,000, but it can be as much as your property is worth and could be much greater depending upon your geographic location. On top of repair cost you must add any lost rental income. Interruptions like this can wreak havoc on your cash flow and profits but there are ways to avoid it!

What can I do to protect myself from tenant damage that is excluded from my policy?

To combat Intentional Tenant Damage: Two words – thorough screening. There is no substitute for placing a reliable tenant. If the relationship turns sour during their stay, Cash-for-Keys may be a good alternative strategy to avoid an angry, destructive exit. Lastly, don’t be tempted to waive a security deposit to place a tenant. Placing someone that you may end up having to evict will likely cost you much more than foregoing one or two more months of rental income so you can do your due diligence in placing a better tenant.

To keep Wear-and-Tear to a minimum: During the check-in walk through, give your tenant a detailed list of the cost to repair or replace specific items in the property. Your goal should be to help them get back their full deposit – let them know that up front too! Also, showing up for your regular maintenance visits demonstrates your care for the property and your lead may inspire them to take better care of their home.

Further Reading

Check out more articles under the “Tenant Relations” section. It includes topics such as “The Perfect Check-Out”, “Keeping Your Best Tenants”, and MORE!

Have you ever experienced a tenant damage nightmare? Was any of the damage covered by insurance? How long did the clean-up and repairs take you? Share your story with us in the comments section below!

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